Return Policy

At InflateAlite, we want you to feel confident in your purchase. If for any reason you are not fully satisfied with your order, our return policy is designed to make the process simple and transparent.

Return Window

• Returns are accepted within 30 days of the delivery date.
• Items must be unused, in their original condition, and in original packaging.

Non-Returnable Items

• Customized or special-order products.
• Items that show signs of use, wear, or damage not caused by shipping.
• Inflatable products that have been inflated and used (unless defective).

Defective or Damaged Items

• If your item arrives defective or damaged, please contact us within 7 days of delivery.
• We will arrange for a replacement or full refund at no additional cost to you.

Return Process

1. Email us at info@inflatealite.com with your order number and reason for return.
2. We will provide a Return Authorization Number (RAN) and shipping instructions.
3. Ship the item back using a trackable shipping method.

Refunds

• Refunds will be issued to the original payment method once the item is received and inspected.
• Please allow 5–10 business days for processing.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Original shipping fees are non-refundable.